FAQ

The Artwork Guidelines page has templates and defines the technical specs for how to prepare your artwork for buttons, magnets, or button packs. If you're a seasoned designer none of this will be foreign to you.

If you're new to Adobe design applications or a beginner the step by step PDF instructions included in the download will come in handy.  

PLEASE DON'T: Send us a screenshot or file downloaded from your website (or anyone else's!). Web resolution files are not suitable for printing and lack the resolution, and pixel requirements to make good professional grade buttons. 

Need design help? Try our EZ Design Service. 

Please submit your files as .PSD files for Photoshop and EPS files for Illustrator, per our Artwork Guidelines page. 

We accept 600 dpi resolution files with an acceptable bleed in the following file formats:

• .PSD
• .EPS
• .TIFF
• .PDF
• .AI
• .JPG (high quality only). 

Not sure if your file is okay?  E-mail us and we'll check it out for you. 

When you order buttons and magnets from One Inch Round, you need to place your order BEFORE submitting your files. Once your order is placed, you can attach your files to your order on the Order Summary page. Here you will see a tab to upload your artwork.  

IMPORTANT:

Capiche?

Be sure you read our Artwork Guidlines page for custom buttons and your files were prepared properly.

If you're using Canva or another app that's okay as long as your artwork meets the basic requirements stated on the Artwork Guidelines page for custom buttons. To make a file on Canva, make sure the resolution is 600 DPI and save it as a flattened PDF. For best color printing, save it as a CMYK file.

If your design has text in it, be sure to rasterize it, or if in a vector file, convert it to outlines or paths. Designs that come to us with text still editable will change font and won’t print properly. Please embed any placed images.  

Are you using Microsoft Word? If you're on a Mac, you can try saving your file as a PDF through the "Print to PDF" function native to Mac OS. Most of the time this will work and get us a usable file. 

Still unsure if your artwork will work? Once you've placed your order, you're welcome to email your artwork to art@oneinchround.com and we'll make sure your files are good to go! Just reference your order number in the subject line or body of the e-mail. 

If you haven't placed an order yet but want us to check your art file, just mention in your email what product and size you were hoping to order.

Artwork for custom buttons may also be emailed to art@oneinchround.com. Just reference your order number in the subject line or body of the email.

If your button artwork files are too large to email, you can FTP them to your own server or Dropbox and send a link to art@oneinchround.com. 

For technical support beyond the scope of the .PDF instructions included with the templates, you're welcome to contact us directly. We're happy to help!

Yes!

If you need design assistance, call or email us for a quote. We have competitive hourly rates for designing your custom promotional buttons and magnets.

Need something simple? Check our our EZ Design Service which have the price of design included in the price. Get custom "I Heart" buttons made for your favorite people, places, and things. If you're feeling adversarial, shop our custom NO buttons, available in all sizes.

If you have artwork prepared and are ready to order your buttons, download Adobe Illustrator™ or Photoshop™ templates for all products here.

Yes! You can mix and match multiple designs and still be eligible for QTY Price breaks. 

• There is a per design minimum of 100 pieces for orders of custom buttons and magnets.  
• Price breaks are calculated by the total of each size.
  (example: a 500 1" button order may contain up to 5 different button designs at the 500 piece price rate).

Get started with your order! 

Our standard turnaround time is 5-10 business days (not including shipping) for any order of custom buttons or magnets that can be placed through our site (up to 10,000 buttons).

Here's a breakdown of how long your order will take to produce. 

Custom Loose Buttons: 5-7 Business Days + Shipping
Custom Loose Round Magnets: 5-7 Business Days + Shipping
Custom Loose Rectangle Magnets: 10 Business Days + Shipping
Custom Button Packs: 10 Business Days + Shipping
Custom Magnet Packs: 12 Business Days + Shipping
Custom Button Boxes: 14-19 Business Days + Shipping

If you have a deadline that's coming up quick, give us a call and we'll do our best to make it happen for you. We guarantee our Rush Service orders.

Shipping times vary depending on your geographic location. Here's a map to help you calculate shipping timeline. *This map is for UPS Ground Services*

Yes, we want to get you your buttons when you need them. Contact us for a quote! 

Why do you charge more for Rush orders?

• Extra labor costs (overtime, re arranging our schedule to accommodate, etc.),
• Risk. We guarantee rush orders, if your order is late, and it's our fault, it's free.
• Express Shipping costs (if necessary). 

Next Day Air seems really expensive right?  But is it really.... you're basically buying your buttons a cab ride from our shop, to the PDX Airport, and plane ticket, and cab ride to your house..... for around $50.  

We promise to: Find the most cost effective way to get you your order when you need it. What can be done, will be done. 

Due to the time sensitive nature of RUSH Orders, we only accept rush orders via phone. Casual emails requesting service upgrades after an online order has been placed will not be honored. It does not work. 

Contact us

503-233-8003  

Monday - Friday 9am - 5pm. 

Yes, we offer customer pick up for local customers, choose that option during the check-out process.

We're located in Foster Powell at 72nd and Foster, across the street from the Portland Mercado. Check out our exact location here (and plan to stop for lunch).